Moving the HME Industry Forward

Respiratory/Sleep

Road to Medtrade – Focus on Automating PAP Treatment

October 6, 2014

ATLANTA – The upcoming Medtrade (Oct 20-23, 2014 in Atlanta) has an excellent line-up of speakers who will present programs addressing the most important topics faced by DME suppliers today. Every issue of Medtrade Monday, leading up to Medtrade, will highlight a Medtrade program.

Featured Educational Session
On Tuesday, Oct 22, 2014, Peter Allen, clinical coordinator at Main Line Health System, will present an in-depth program entitled “Automating Your PAP Treatment, Compliance and Resupply Program.”

Automating Your PAP Treatment, Compliance, and Resupply Program
Why would anyone want to automate patient contact? Using an automated patient contact service (APCS) can increase resupply 45 to 85%.

APCS uses various means, whether by truly interactive voice response (IVR), industry termed “robocalls”, text messaging, emails, a patient portal, or even a live-call center, to reach patients of DME suppliers. These services allow for more streamlined, hands-off processes for the DME supplier so that it can focus on more specific patient needs. This, in turn, lowers labor costs for the supplier. And when combined with integrated solutions such as patient management software and fulfillment services, suppliers can expect a significant ROI.

Campaigns can consist of treatment follow-ups, compliance surveys, and replenishment generating. Some vendors offer cross-selling, scheduling and collections campaigns as well. Product lines range from ortho to incontinence and everything in between. It’s not just a CPAP business any more.

Statistics show that engaging patients in this manner leads to higher patient-retention rates. Patients not only feel better connected, but also have a sense of being more informed about their disease and how best to manage it. Educating patients on the APCS at set up creates a reassured and compliant patient. A compliant patient, with the reassurance that his supplier is cognizant of his immediate needs, tends to replenish disposable supplies regularly.

Chat with Peter Allen
Medtrade Monday: Why is this topic important?
Peter Allen, clinical coordinator at Main Line Health System: This topic is important because it truly applies and is
beneficial to all DME suppliers, no matter their specialty.

Medtrade Monday: Why should people attend this presentation?
Allen: People should attend because they will be given “nuts and bolts” information on how to implement an
effective compliance and resupply program.

On Tuesday, October 22, 2014, Peter Allen, Clinical Coordinator at Main Line Health System, will present an in-depth program entitled “Automating Your PAP Treatment, Compliance and Resupply Program.”