Moving the HME Industry Forward


Medtrade Exhibitor ResMed Acquires CareTouch

July 13, 2015

SAN DIEGO – ResMed has acquired CareTouch, a provider of internet-based solutions and therapy-focused resupply programs for HME providers. CareTouch enables healthcare providers to efficiently provide patients the personal attention, equipment and supplies they need to maintain therapy without interruption.

“With this acquisition, ResMed is further helping HMEs streamline communications with their patients about ongoing therapy needs,” said Raj Sodhi, president of ResMed’s Healthcare Informatics Global Business Unit. “Because the CareTouch portal offers personalized and targeted communications between HMEs and patients, they are able to easily stay in touch with, build, and manage their patient populations with customized therapy-focused outreach.”

The CareTouch 360™ portal enriches the patient-provider relationship by:
• managing and monitoring their patient populations in one easy-to-use solution;
• providing live, multilingual call center contact with patients via their preferred mode of communication;
• checking therapy adherence, taking orders, handling payments or collections, and providing customized reports; and
• enabling HMEs to customize patient engagement protocols for both automated and live call center outreach.

“We are thrilled to join forces with ResMed, a global powerhouse in data-connected solutions for HMEs serving patients with sleep apnea and other related respiratory conditions,” said CareTouch CEO Matthew Dolph. “Our team is excited to start a new chapter as part of ResMed. Together, we will offer more complete and valuable solutions for HME providers and their patients.”

As part of the acquisition, CareTouch will be rebranded ResMed ReSupply. CareTouch employees, including CEO Dolph, have joined ResMed’s commercial team in the Americas.

Rotech Acquires Florida-Based Respiratory Provider
ORLANDO, FL – Rotech Healthcare Inc has purchased the respiratory equipment assets of Alert Medical in Ft. Myers and Naples Florida. “The momentum continues,” said Tim Pigg, CEO. “We are thrilled to be expanding our footprint in these service areas.”